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Support

There are several ways to obtain support for Eminence Designer. One way is to review our Technical Notes to see if a relevant topic has been posted to address your question or issue.

Another way to obtain support is to visit our Eminence Designer update webpage and check to see if an update is available which addresses the issue you have. The webpage contains a link to the Version History which details the changes that have made and "bugs" that have been fixed with each update. We also have an Eminence driver parameter update webpage if all you need is our latest collection of driver parameters.

If your question or issue has not been addressed, then please contact our Tech Support Team via email at: . We try to respond within 2 business days and we often respond the same day if your message is received before 5:00 p.m. EST during a business day (excluding holidays). Important: If you do not receive a reply within 2 business days, it probably means that the spam filter of your mail program or internet service provider (ISP) has blocked our reply. You'll have to configure your filter to accept messages from our email address and domain. See the list in the "Email Problems" section below for additional considerations.

Finally, don't overlook the support built into Eminence Designer. It has context-sensitive balloon help and an illustrated on-screen User Manual.
 

Email problems
We try to respond promptly to email. If you don't receive a reply to your message within 2 business days, the following may have occurred:

  • The spam filter of your mail program or ISP may have blocked our reply. Please insure that our email address and domain are not blocked by your spam filter(s).
  • Your email account may be full and cannot accept any more messages until you delete some of the older ones.
  • We may not have been able to read your message. We cannot accept large messages or messages with large attachments. Your message must be no more than 500 KB including all attachments.
  • Your message may have never arrived. Some email systems are frequently flagged as sources of spam and blocked. This is common with some of the free email services. The solution is to resend your message using a different email account.

 


Technical Notes
 
Updates
Eminence Designer 1
Driver Parameters
 

Email guidelines
Please follow these email guidelines:
 
• Give your message a clear title on the subject line and include the name of the program in the title.
• Include your serial number near the top of the body of the message.
• Include your name.
• Please use English. We regret that we are unable to converse in other languages.


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